Dear Peter,
I had exactly the same problem on an ARX400 with the new style preamp.
We replaced the proton preamp about 5 or 6 times. The last time we also
replaced the control box on the top of the preamp housing and the problem
has not occurred for more than a year. I have just returned from ENC where
I encountered several people who have been through the same scenario.
Clearly not all instruments suffer from this problem since I had two
virtually identical instruments installed at the same time and the problem
never occurred on the other one. I am sure that someone at Bruker must have
some idea about the source of the problem and a more permanent fix for those
who still have it happening. I am sure that Bruker users would appreciate
very much hearing from a knowledgable person at Bruker about this problem.
Jane Strouse
mjs@argon.chem.ucla.edu